Return & Refund Policy

Return & Refund Policy

At Mums Heaven, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Period

Eligible products may be returned within 15 days from the date of delivery.

Returned products must be:

  • Unused.

  • In their original condition.

  • In their original packaging.

  • Accompanied by all accessories, warranties, and original invoice.

  • Free from any damage or modification.

2. Non-Returnable & Non-Exchangeable Products

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged once opened, unsealed, or used:

  • Breast pumps.

  • Breast pump accessories.

  • Baby bottles.

  • Pacifiers.

  • Teethers.

  • Bottle sterilizers.

  • Bottle warmers.

  • Personal care products.

  • Hygiene products.

  • Diapers and consumable products.

  • Underwear and intimate apparel.

  • Perfumes and cosmetics.

  • Any product that has been opened, used, or is no longer suitable for resale.

This restriction is based on health and safety requirements for products that come into direct contact with the body or may be affected once opened or used.

This policy does not affect consumer rights relating to defective products, manufacturing defects, or incorrectly supplied products.

Damaged or incorrect products must be reported within 48 hours of delivery with clear photos of the product and packaging.

Products suspected of having a manufacturing defect must be reported within the product warranty period, or within 15 days of delivery if no warranty applies.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product.

  • A defective product.

  • An incorrect product.

  • A product with missing items.

Please contact us within 48 hours of delivery.

The store reserves the right to request additional photos, videos, or inspection of the product before approving a return, replacement, or refund.

After verification, the product may be repaired, replaced, or refunded as appropriate.

4. Return Conditions

Returns will not be accepted if:

  • The product has been used.

  • The product was damaged due to misuse.

  • Original packaging is missing.

  • Original labels or seals have been removed.

  • Accessories or documentation are missing.

  • The return period has expired.

  • The returned product is not in the same condition as received.

5. Exchanges

If you require a different size or color, the product must first be returned according to this policy and a new order placed.

Direct exchanges may not be available for certain products.

6. Shipping & Return Charges

Original shipping fees are non-refundable except when:

  • The wrong product was delivered.

  • The product arrived damaged.

  • A manufacturing defect is confirmed.

  • The product differs significantly from its advertised description.

Any shipping or return shipping costs incurred due to refusal of delivery may be deducted from the refund amount.

7. Refunds

Once the returned product has been received and inspected, the customer will be notified of the outcome.

Approved refunds will be processed through the original payment method whenever possible.

Refund processing may take 7–14 business days depending on the bank or payment provider.

8. Refused Deliveries

Customers may refuse delivery.

In such cases:

  • Delivery charges are non-refundable.

  • Cash-on-delivery fees, if any, are non-refundable.

  • Any shipping or return shipping costs incurred may be deducted from the refund amount.

Exceptions apply where the refusal results from a store error or product defect.

9. Sale & Promotional Items

Products purchased during sales or promotions are subject to the same return and exchange conditions unless otherwise stated.

10. Warranty & Manufacturing Defects

Where applicable, warranty terms and duration will be specified on the product page or warranty card.

Warranty covers manufacturing defects only and does not cover:

  • Misuse.

  • Failure to follow instructions.

  • Accidents or negligence.

  • Breakage caused by abnormal use.

  • Damage resulting from improper assembly or disassembly.

If a manufacturing defect is confirmed, the customer may be entitled to repair, replacement, or refund after inspection.

11. Right to Refuse Returns

Mums Heaven reserves the right to refuse any return, refund, or exchange request that does not comply with this policy.

12. Contact Us

Mums Heaven For Baby & Mother Essentials

Email: support@mumsheaven.com

Phone: +973 33956975

Address: Shop No. 4757, Road 666, Sitra, Kingdom of Bahrain

Commercial Registration (CR): 150568-1